The only parts available directly through their website are the battery, blade, and charger, and the mower's parts list mentions more parts but not the motor itself or internal motor parts. However,  I’m quite pleased with Ego’s warranty service compared to the last time when I had to take the mower to Home Depot’s service department (who kept it for 5 weeks). We only charge $18.95 evaluation fee that is refunded if the tool is covered under warranty. … Yes, 6 weeks! Pingback: Ego 21″ mower (LM2100SP) 2nd self propel motor failure & repair report | Jay's Technical Talk, Hello all. EGO LM2102SP 21″ Self Propelled Lawn Mower . I would not recommend EGO products. Going back to my reliable honda!! It is a bit of an inconvenience to have to store the mower with the handle extended but I can handle that much better than a runaway speed control! I’m sorry to hear that. That didn’t go over well as I mentioned to EGO I purchased mine from Home Depot. The clippings bag attaches to the rear of the mower and has a wide mouth, making it easy to empty. Did you happen to notice any “warning signs” before the motor failed? [I was instructed to remove the serial number sticker and take the defective mower back to home depot “for recycling”.]. Two active battery ports combine the power of two batteries, letting you pack up to 15Ah of battery capacity on board and hitting higher torque. Update: As an EGO owner for nearly half a decade, I can attest to their durability and reliability. August 30th, 2017 Time to call customer support. It sounds like your self propel unit has failed. I called. They are supposed to compensate me but we’ll see. Regardless, receiving a working replacement in 5-10 days is much better than taking 5 weeks for a repair. Have 21″ self propelled mower bought from HD 2 years ago. I have been very happy up to this point with this mower and I got is so that I could lower my carbon footprint. (I have also posted a review of the mower.) I just got it in March, and it is a great mower when it goes. The service manual does not seem to be available online, but if I come across any information on this mower … How can it be still in transit for 4 weeks I asked? That is about as good as it can get. HI Casey-Unfortunately Ego does not offer a replacement motor (at least not yet). I just wanted to give a little further insight as to the repair process because I feel the original poster was a bit misleading and did not know all of the factors involved in a single repair. Thank you for a very concise and thorough description of your experiences. worked for a season then the self-propelled started to only work in slow mode. I’ll keep you updated. The mower came back still not repaired. Although nice to use for me for my small lawn it never had the power to mulch properly so I gave up and bagged everything. Maybe the user’s guide enough for you or may not. I don’t know of a way to fix it yourself, but presumably if you could find the right replacement part it’s just a matter of installing it. Self propel feature went out last mow and also out of warranty. The maximum repair limit without contacting customers for approval is $100, not $150 as stated above. Share on facebook. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21″ Self-propelled electric lawnmower (Model LM2100SP) failed. I had to take it to a HD with tool rental/repair. I’m on hold with them now for 26 minutes so far. Finally, on Thursday night (Oct 11th), Home Depot calls me to tell me the mower is ready for pickup. If one mower fails, you can just switch over to using the second mower while the first is in for repair. I don’t like how this is going with this delay in even reaching customer service. I bought a reconditioned Ego 21″ self propelled 3 weeks ago I cannot get through to customer service because of the corona virus , the self propelled will only work on high speed no matter where I put the speed lever ( slow or fast ) can anyone help or should I just return the mower. So I had EGO on the phone and explained the issue AND the lack of repair issue I had at Home Depot. (May be a break in the wire, but if it’s under warranty, you want them to fix it for you….). So now I have to find someone to mow my yard in the meantime. Chef101 Mower, weed + hedge trimmer and blower all #1! 2nd Update: Ego has started to produce updated 21″ SP models that have a new self propel unit that matches the one found in their dual battery (premium) mowers. Then, after a couple of days, to expedite the process, I went ahead and called FedEx to schedule the pickup myself. For most people, a single-speed mower will do the trick. EGO 56V Brushless 470mm Self-Propelled Lawn Mower Kit LM1903ESP . One of the most noticeable improvements is a bigger deck. This is a flawed product!! Both the Ego LM2102SP and the Honda HRR216VKA are self-propelled mowers, meaning some power is diverted to the wheels to propel the mower forward. When you use your self-propelled lawn mower for mowing your lawn you may face some troubles like suddenly the self propel mechanism stops working and the rear wheels lock up. Can’t have a mower down for 6-8/weeks at height of cutting season. With extensive research, we’ve reviewed here 3 best walk-behind self-propelled lawn mowers. Cannot find receipt as she now has Alzheimer’s so I call to set up warranty and they tell me without receipt and since the product has been ” transferred ” to new owner they won’t cover. Self propel stopped working. I’ve had my EGO Self-propelled mower for a year now and the self-propelled function is stuck on the fastest speed. This model is also self-propelled, which is nice if you have a large lawn or have trouble pushing a lawn mower. Some repairs can take as little as a single day, while others can take weeks or even months. Ego 21″ mower (LM2100SP) self propel motor failure & repair report. Other than the fact that you have to store the 2nd mower, this does have certain advantages. Google+ Share on twitter. Fortunately I’ve keep my old Honda mower, that can limp along until the Ego 21 is repaired. Read honest and unbiased product reviews from our users. I don’t even want to try and troubleshoot then have the same issue down the road. Call early in the day and wait on hold, don’t trust the callback option. It is now October 20,2020 and still no word from E-GO. EGO said to bring it back to Home Depot for repair. Having bought and used the EGO 21" self propelled lawn mower I'm familiar with the quality of EGO products. Post by GregGeis » June 13th, 2016, 7:06 pm I picked up a new Ego mower this year and I almost love it with one big exception. A: Yes, the mower … Took mower to HD after continued failure to start (50 mile round trip) . The 21-inch EGO Peak Power Self-Propelled lawn mower shocked us by out cutting every other mower we tested except for Honda’s HRX-series. Well, I can’t help but add my experience(s) as well. Equipped with a large 21" deck, a run time of up to 45 minutes (with 5.0Ah battery), to cut your entire lawn. 00. I submitted this review on EGO’s community website which, after EGO reviewed and required editing, was accepted, confirmed and subsequently removed. Home; Products; Technology; Your EGO; Shop EGO; Commercial Series; my account . But it will require a service call to fix…. (This is 9 months after it was replaced under warranty from the first failure, which occurred around month 4 of ownership, so this failed self propel motor lasted twice as long as the first one.). On 6/28, I called the HD repair number Ego provided to check on it. Anybody can work on a gas mower!! No, this post isn’t an accidental duplicate of this post from last year.Yes, the self propel unit on my 21″ SP Ego lawn mower failed a second time. Love product ,but something must be done for better repair service ….more locations and less time for repair. Told 2 to 3 days. Facebook Share on google. I had a similar situation with a couple of twists – My complaint (albeit not as well documented): August 29th, 2017 – The self propel motor fails. I called and explained my situation and they laughed and stated they only repair what they sale. they are sending a new mower. After one season of satisfactory performance, the throttle on my self propelled mower is stuck at 100%. In fact, when the lawn mower first arrived, I popped in the battery and started it up in my living room—try that … Another update: So the replacement mower got here on 5 August 2020, only 6 days after talking to them. View Product. EGO Power+ LM2130SP 21-Inch 56-Volt Cordless Select Cut Mower with Touch Drive Self-Propelled Technology Battery and Charger Not Included . The bad news is that I have to decide whether it’s a really bad mower or my typical consumer karma at work. Back to a gas model. Before this failure I was very happy with its performance, and although it was repaired under warranty, the procedure took longer than I think was reasonable. On 07/07/2020 called Home Depot and told mower in transit to another facility for repairs and it would be 4 to 6 weeks. Of course, you could also buy a cheap used gas mower and several gallons of gas for less than the $180 that I paid for lawn care service, and probably be able to resell it at almost the same price you paid when finished. After paying the next door neighbor over a $120 to mow my lawn for 6 weeks. They had to send it out to AZ for repair and it left on 5/30. Follow the manual’s recommended battery care and storage especially over the winter season. Of course, this is August in Texas and it is going to be 101°F today…the grass isn’t growing and I’m not mowing. They will refund this deposit to you if the work is covered under warranty (mine was). I generally only link to things that I have purchased myself and found useful. I had mine fail in September. Instead of having to push the lawnmower, though, you only have to walk behind the mower … Great deal! Do not spray the underside of your EGO Power+ mower with water. Brought in to HD per EGO”s direction for warranty repair, that was over 6 weeks ago. I spliced in some additional conductor on the three wires but that did not relieve the problem. Ya think!! Most bush league company i have ever dealt with. If different people with unique walking speeds will be using it, then you may need a variable speed mower. Usually we try our very best to give you some sort of lead time as to when we will be able to evaluate your unit and, should the need arise, how long it might take if it has to be sent to the main repair center for extensive repairs. I paid this crazy price for this mower and I only have used it for where the lawn tractor can’t get. I have read many accounts on Ego’s customer web forums of other self propel units failing, so they may have had a bad batch of mowers go out and are now being more pro-active about replacing them. The reason? Money not well spent in my case. I left a call back request and they didn’t call back. I did all the recommended lubrication, battery’s (I have 2) both work in my other EGO products and both draw the same results in the mower. EGO LM2102SP also made self-propelled lawn mowers take jobs from this tool and clean the place with its sharp blade. Not only is the deck bigger, but they also reinforced it. My self propel mechanism has failed as well. Q: Can the Ego LM2102SP mulch? My EGO self propelled mower has stopped functioning. In the tool rental department, we have to work on fleet (rental) equipment first, customer-owned equipment comes next, and finally, store-owned (returned equipment). Shop ego power+ 56-volt brushless lithium ion self-propelled 21-in cordless electric lawn mower (battery included) in the cordless electric push lawn mowers section of Lowes.com First remove the safety key and the battery. My mower, purchased at HD has been at the repair facility since the first week of august 2020, causing me to have to purchase another mower since th3e grass in SC grows well into October. We have a “batting order” that we must follow concerning all repairs in the store. Because I had heard horror stories about the Home Depot repair clinic taking a long time to repair EGO mowers, I made sure I called them every week to check on the status of my mower, just to make sure it hadn’t fallen into any cracks. (And how do I get one of those instead of a replacement part ?). I have always been a little skeptical of the rather extreme flexing of the wiring harness that has to occur when collapsing the handle. I also disassembled the interlock switch assembly at the point where the handle collapses. This is nuts. I have always used a rotary mower but this is also the first year I am cutting low. Post update: when I picked up my (not repaired) lawn mower, The console was not properly screwed back in and as a result of not noticing this right away, I lost at least one screw. Just … Look for a picture of a phone on the box (see this video for details: https://www.youtube.com/watch?v=JtLkT5X4MQw ). I took the screws out the handle to see if I could see anything obvious. I’m stuck on slow speed and don’t have time for this crap. Battery fully charged, back up batteries as well. Self-propelled lawn mowers’ advanced features and ease of use make them a very desirable lawn care tool. I called the helpline number but it just went to a recording. On the new mower the self propel has plenty of power to move up a grade at the same speed it moves on flat ground, it makes less noise than the blade mower, and it doesn’t slow down when the blade mower goes into “overdrive” cutting thick grass. You can only take the mower to a Home Depot that has a tool rental / repair clinic (call first to check). We ordered our mower on a Friday, and it arrived the following Wednesday. When I took the upper console apart yesterday, I could see how the insulation looks pinched from the slit that’s cut out to stow the wire. What I wish she had told me: 1. Nothing was obviously cut or broken but the two multi wire conductors had some very dramatic dents in them due to the tight space and lack of any slack. Incorporating EGO’s proven POWER+ ARC Lithium-ion technology, which has led the industry in terms of power, performance, run time and recharge times, EGO engineers set out to develop the next evolution in EGO’s outdoor power equipment offering, with the aim of creating a high performance self propelled lawn mower that's suited to the every day user with a small to … This year the mower completely died (nothing worked yet battery was full). They listened to the problem and are shipping me a replacement mower. After using the new mower with its super quiet and silky smooth self propel, I can say that the self propel unit that home depot repaired/replaced had many signs of problems before it finally gave up the ghost. We will see how long this fix holds up. Anybody have the manual. My suspicion is the issue is with the sensor in the handle of the mower (or a broken wire?) 3. I also own the hand-held leaf blower and chainsaw from their Power+ line, and have been quite happy with them. The owner's manuals listed here include replacement parts lists. Up to 60 minutes run time on a single charge when used with the recommended EGO 56V 7.5 Ah ARC Lithium™ Adjustable self … I only have .25 acre lot but it’s hard for me to push which is why I purchased it the SP in the first place. Their older version was a 20″ deck, while the new version is a 21″ deck. Glad I went through the hassle of registering all my EGO stuff. Ego 21″ mower (LM2100SP) 2nd self propel motor failure & repair report. Ego weighs more than power works and the … Wipe the upper surfaces with a cloth, if needed. I called HD and yes they will repair it but it could take 2 months……now I am pissed. After reading this post I decided to wait til I cleared my leaves to call Ego. It now runs at the set speed and the speed is fully controllable, at least for now. What makes this model so popular is the … I was to find out the next day that it had been lost in transit and that I was to be given a HD money card for the amount paid. You will have to insert the wire support structure into the grass bag, but this takes only a minute or so. If you bought it from an authorized retailer and are the original owner, the Ego 5 year warranty will cover you, give them a call to start the warranty repair/replacement procedure. Last year the self propelled feature failed and I was sent new mower. 56-Volt Lithium-ion Cordless Walk Behind Self Propelled Mower that includes a 7.5 Ah battery and charger, and offers 60 minutes of cutting time and a 60 minute charge time.With more than 6,000 5-star reviews at Home Depot online and a reputation elsewhere for high performance and usability, the Ego is a top pick for an electric lawn mower … To keep it in the best condition, clean the mower after each use. I’m in the same boat. Thanks!! When I first called EGO, I was told to take it into Home Depot for service and warned by EGO rep that I may be told by HD that it may be 4-6 weeks. I have had the mower for 2 years. Update: EGO returned my call today. Because the home depot with the repair clinic  is 12 miles away from me, I delay pickup until Saturday. I didn’t like having that giant package sitting around on the porch. (They have recently changed from HD to Lowes as their main distributor, hopefully repair times will be better? Amazon's Choice for ego self propelled mower. 8 weeks is a bit much, I’d suggest you call Ego back. Also, I’d put a high-lift bagging blade on it for $20 and it was on it when I turned it in. (This is 9 months after it was replaced under warranty from the first failure, which occurred around month 4 of ownership, so this failed self propel motor lasted twice as long as the first one.) An Ego has gained a highly respectable reputation as one of the most prolific types of mowers available today. 4.7 out of 5 stars 642. I added $55 worth of EGO accessories (mulching blade and trimmer line) to get over the $1200 limit for the 5Ah battery redemption. Oh boy. Called ego support and to their credit sent me new mower . [I mentioned this on the Ego community forum.]. Receive all the torque of gas without the noise, fuss and fumes. Upon delivery, the heavy cardboard package was in good shape. Third, every time the mower went into overdrive due to thick grass, the self propel would slow down. Even at it’s minimum. It is lighter than my last gas self-propelled mower, but not light enough for an old guy like me. (sorry, wish I were better with words). The 6 Best Ego Lawn Mower of 2020 1,805 Ratings 5/5. This is pissing me off. I’d say there is a wire either pinched or broken inside the insulation. The mower also gives you a mulching option that chops up the grass into fine pieces and drops them back onto the lawn. I too have had my Self Propel quit. So, you need not to concern about it. The Ego 56v self-propelled feature, on the other hand is…just okay. I was pleased. Yesterday, HD finally said they looked at mower and it needs a part but doesn’t know when it will arrive or if/when it can be repaired when it does arrive. I have to use the self propelled function as this drives the back wheels and the base doesn't flex. I also posted an update every Monday on the ego customer forums, which may have also helped things behind the scenes. 8 Reviews Write a review $ 949. Advised by EGO CS to take to local Home Depot for repairs. I’m sure that the service technicians work hard and do good work given the constraints they are under. ], October 9th 2017: HD claims to still be waiting on the part. After reading the above comments, I’m not even going to try. He said that it usually would not actually take this long and I should call EGO back if HD holds to that timeline. 2. It is May and my grass is growing like crazy. The EGO 56V Lithium-Ion Mower delivers long-lasting power, rapid charging and durability in all weather conditions. Thanks! Or does the new mechanism only fit on the new version of the mower? Product: And it put some massive distance over several other commercial gas mowers. My LM2100SP is stuck on slow speed and no throttle control when engaged. I feel that if EGO is going to sell a product nationally, there should be an adequate service network in place. I also am on my second Eco, got sent this replacement from warranty, doesn’t self propel , lasted a few months when it stopped completely.. very annoying since I had purchased an extra battery, cost over $400.00.. These are the 3 best models from the EGO. Only had my self propelled mower for 1 year and maybe used it 8 times. Links to Amazon on my site are "affiliate links" which means that Amazon pays me a kickback if you buy something from them (at no cost to you). The best buys are anything with a Honda engine! It MIGHT have slowed down right near the end before I released the handle, but if it did it was only for a second before the total failure. I just failed today and is out of warranty. The self propel stopped propelling today, and this after really liking the mower. The EGO POWER+ 21 In. It may not be the best situation for the customer at all times but we do our best to take care of them in the timeliest manner possible. As for mowers, I would personally never buy an electric mower period. If you bring something in for repair during a “busy” season, chances are there are a lot of fleet/rental units that need repaired before your unit can even be touched. You can bag your grass clippings or use the side discharge chute. I always thought this self propelled drive felt (and looked) kind of flimsy. Does anyone know if EGO is replacing old mechanisms with the same part or if they are upgrading old mechanisms to the new mechanisms? I did all the recommended lubrication, battery’s (I have 2) both work in my other EGO products and both draw the same results in the mower. Some readers may prefer a self-propelled mower, and if that is the case, we are happy to recommend the EGO Power+ 56-Volt Cordless Electric Lawn Mower. FAQ. I have to use the self propelled function as this drives the back wheels and the base doesn't flex. wait for Ego cust. The blade works but the self propelled function stopped. HD is a large national company and EGO’s contract with HD should provide better than a 2 month turnaround REGARDLESS of the time of year. Everything appeared intact but seriously stressed. Get it as soon as Fri, Feb 26. More specifically, it is the best for walk-behind self-propelled lawn mower. 56 volt lithium-ion cordless mower (216 pages) ... Should you experience any problem you cannot easily remedy, please contact EGO customer service center 1-855-EGO-5656. Yes, the SP model works just fine as a push mower even when the self propel feature fails (it doesn’t really add extra drag, just doesn’t move the mower…) I’ve mowed my lawn a few times in “push only mode” which made me really appreciate the self propel feature ;>. Take advantage of Home Depot’s 90 day return policy. Pingback: Ego 21″ mower (LM2100SP) self propel motor failure & repair report | Jay's Technical Talk, Pingback: Ego 21″ Self Propelled 56 volt Power plus lawnmower review | Jay's Technical Talk. Due to the fact that my self propel motor failed after 4 months of ownership, combined with a 5 week repair time, I can’t recommend the EGO electric mower to everyone. 3 months old and self propel feature is out, and I can’t even get anyone on the phone. Sparky Channel. Also, although I have a case # and documentation, my account is showing no cases when I log in. Many others in the Ego forums have bought another Ego lawnmower and used it while theirs was in for repair, returning it under HD’s 90 day return policy once their mower was repaired. Self-Propelled Mower delivers long-lasting power, rapid charging and Home depot will charge you a $20 deposit, just to look at the mower (and you authorize up to $150 worth of repairs upon drop-off). When the engine is hot and the engine and fuel valve are off, drain the oil. I purchased a Power+ 21″ Self-Propelled Mower with 7.5Ah battery and rapid charger But it didn’t look like it would have been cut all the way through. The brand has come with some of the high-performance lawn mowers.
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